Privacy Policy
Last updated: October 26, 2026 · العربية
Overview
BANCO is an asset marketplace for cars, real estate, and industrial equipment. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the controls you have. It applies to the BANCO mobile app and related services.
Data We Collect
Account data: your name, email address, account identifier, and sign-in details handled by our authentication provider, plus any phone number you provide. If you choose to sign in with Facebook or Google, we receive your name, email address, and profile picture from that provider, through our authentication provider (Clerk), solely to create and secure your BANCO account. Content: listings, messages, and photos or videos you choose to submit; business verification may also include business details, documents, and an identity photo. Inquiry data: when you contact a seller we record the listing, the action (call, WhatsApp, chat), and any contact details you choose to share. Activity data: session-based signals such as listings viewed, searches, and taps used to personalize your feed, plus saved listings and saved searches associated with your account. Device data: basic technical information needed to operate and secure the app, including a device push token when push notifications are enabled.
How We Use Your Data
We use your data to operate the marketplace: to authenticate your account, sync your saved listings across devices, connect you with sellers, personalize recommendations, measure marketplace interactions and inquiry outcomes, prevent fraud and abuse, and meet legal obligations.
Sharing Your Data
Published listing content is visible to marketplace users. Messages and attachments are shared with the conversation participants, and contact details you choose to share with a seller are provided to that seller so they can respond. We use these processors, each acting on BANCO's behalf for the purpose stated and not for their own advertising: Clerk (authentication, United States); Mapbox (maps, United States); Expo (push notifications, United States); Resend (email, United States); Hostinger (hosting, Germany); OpenAI (AI assistant, United States); Google Play Billing (Android in-app purchase verification); and Google Fonts (the website loads the Cairo and Inter stylesheets from fonts.googleapis.com, so Google receives the connection data of that request, United States). This Privacy Policy is published on banco.deals, at https://banco.deals/legal/privacy (Arabic) and https://banco.deals/en/legal/privacy (English). Assistant conversations are sent to OpenAI, as a processor and for the assistant feature only, only after you accept the in-app AI consent prompt and that acceptance is stored on our server. BANCO does not automatically include identity/KYC documents, payment credentials, or sign-in tokens in assistant context. Do not enter these sensitive details in your messages. You can decline or revoke AI Assistant consent at any time in Settings; declining never blocks normal marketplace use. We do not sell your personal data and do not share it with third parties for their own advertising. We may disclose data when required by law.
AI Assistant
The BANCO Assistant is optional, and it is the only feature that sends conversation content to OpenAI. Assistant requests are not sent to OpenAI until you explicitly accept the in-app AI consent prompt and that acceptance is stored on BANCO's server. If consent is missing, revoked, or no longer current, the server does not call OpenAI. You can revoke consent in Settings to stop future assistant requests. When you send a request after that consent, your message, recent conversation history, and the minimum listing or account context needed for the feature you request are sent to OpenAI, which processes them as our processor for the assistant feature only. That processing follows OpenAI's API data terms. AI responses may be incorrect and are never financial, legal or investment advice.
Location
If you have already granted location permission, the Home screen reads your precise location automatically and uses it to show nearby listings. It does not wait for a tap, and it does not show a new permission prompt. Precise and approximate location follow the permissions the app declares: ACCESS_FINE_LOCATION (precise) and ACCESS_COARSE_LOCATION (approximate). Both are collected for nearby listings. Search coordinates are sent to BANCO to return nearby results. A listing location you submit is stored with that listing and may be displayed on its map. We do not request background location. You can deny or revoke permission and choose a market or location manually.
Camera & Photo Access
BANCO requests camera or photo-library access when you choose to capture or attach media for a profile, listing, chat, or business verification. You choose the photos or videos to upload; verification can include document photos and an identity photo. We never access your media in the background.
Data Retention
We keep personal data only as long as needed to provide the service and meet legal requirements. Business verification documents and identity photos are kept for as long as the account is active. When you delete your account, we anonymize or remove your personal data as described below, and remove references to those verification documents and identity photos from our database. We also request deletion of the associated files from storage. If storage deletion fails, the failure is logged; file deletion may not finish at the same time as account deletion. Abuse reports may be retained as moderation evidence; transaction records, where applicable, may be retained for fraud prevention and reconciliation.
Data Security
All data is encrypted in transit using HTTPS/TLS, and stored data is encrypted at rest by our infrastructure providers. Access to personal data is restricted and logged.
Your Rights
You may access, correct, or delete your personal data, and request a copy of it. You can manage much of this in the app, or contact us for assistance. Where applicable law grants additional rights, we honor them.
Children
BANCO is not directed to children under 18, and we do not knowingly collect their data.
International Users
BANCO serves users in Egypt and the GCC. Your data may be processed on infrastructure located in other countries with appropriate safeguards.
Deleting Your Account
You can delete your account at any time from Profile → Delete Account. Deletion anonymizes your account, removes your saved listings and activity history, erases personal contact details from your past inquiries, and removes your sign-in credentials from our authentication provider.
Changes to This Policy
We may update this policy. The “Last updated” date reflects the latest version, and we will provide in-app notice of material changes.
Contact
For privacy questions or data requests, contact privacy@banco.today.