Account Deletion
Last updated: October 26, 2026 · العربية
About this page
This page explains how to delete your account in the “BANCO BOOM” app, developed and operated by BANCO — an Arabic-language marketplace for real estate, cars, materials, facilities and booking, available as a mobile app and at banco.deals. It lists what is deleted and what we keep, and for how long. You do not need to reinstall the app to request deletion.
How to delete your account
Choose one of three ways: A — In the app: 1. Open the BANCO BOOM app and sign in. 2. Go to Settings. 3. Tap “Delete account”. 4. Confirm. B — On the web: 1. Sign in to your account at banco.deals. 2. Open your account settings. 3. Choose “Delete account” and confirm. C — By email (no app needed): 1. Email privacy@banco.today from the address registered on your account. 2. Use the subject: “Delete my BANCO BOOM account / حذف حسابي في BANCO BOOM”. 3. We verify the address belongs to you, carry out the deletion, and respond within 7 days.
What gets deleted
• Your name, email, phone number, company details and identity-verification documents and photos. • Your published listings: removed from public view, search and listing pages. • Your saved listings and personal activity history. • Stories and reviews you wrote, and the text of your comments. • The text and media of your messages; message media, story media and verification documents are purged from file storage. • Notifications that carry your name, and the push tokens for your devices. • Import-order documents and notes. • Your sessions and your login account with our sign-in provider, so the deleted account cannot sign in again.
What we keep and for how long
• An anonymized account record (no name, email or phone) and any residual data linked to it: 30 days after deletion it is fully anonymized and scheduled for permanent deletion; you can still ask us to restore the account for a further 14 days, after which it is permanently and irreversibly deleted (no later than 44 days after your request). Until then it is used only to restore the account at your request and to keep references in past conversations and listings intact. After final deletion only an anonymous internal identifier with no personal data remains, so retained financial records stay consistent. • Audit, legal, financial and tax records: kept for the period the law requires, without personal identifiers. • Abuse reports: kept as moderation evidence as required by law (the report and a short excerpt of the reported content), without personal identifiers or the reporter's own free text. • App-store purchase records: kept for the period the law requires and for fraud prevention, without personal identifiers. None of this data is used for marketing.
Google Play and App Store subscriptions
Deleting your account ends your subscription inside BANCO, but it does not cancel it with the store. If you subscribed through Google Play or the App Store, cancel the subscription yourself in the store’s subscription settings so it does not renew.
Privacy of deletion requests
We never confirm to a third party whether any account exists. When processing a deletion request by email we share nothing about the account except confirmation of execution to the verified owner of the address.
Support
For any question about account deletion or your data, write to privacy@banco.today or support@banco.today, or see the support page at banco.deals/support.